“Standards are enablers of success”: CEN launches the campaign #Standards4Services 

Today, services account for 70% of the EU’s GDP. The market share and the employment generated by services is expected to continue to increase, as the emergence of the collaborative economy, digitization and servitisation of the manufacturing industry provide further growth opportunities for the EU service businesses.

Standards - be-they national, European or international - have a role to play in the integration and performance of the market for services. Businesses can use standards as a tool for measuring and improving the quality and performance of the services they are providing or purchasing. Standards are also a means of giving assurance to consumers, who can identify which suppliers are providing a high-quality service. This boosts consumer confidence and facilitates fair competition between service providers on the basis of quality as well as price.

CEN's Strategic Advisory Board on Services (CEN/SAGS) has developed a ‘Strategic Plan on Services standardization’ in recognition of the untapped potential for economic growth of the services market in Europe. The overall aim of the plan is to provide a strong and clear framework to engage further with service stakeholders in view of better understanding their needs.

CEN is launching a special campaign that, for the next two weeks, will highlight existing standards and how they benefit  the European service industry and consumers.

As Javier Garcia Diaz, Chair of SAGS, points out, “CEN is ready to engage with many more service industries and EU associations to better understand how they may benefit from the European standardization. Standards are a business enabler to success!”

  • Watch the full video of Javier Garcia Diaz explaining the importance of services standards for European businesses, and engage in the discussion on standards!
  • Read the news: European Standards ensure better security services 

  • Read the news: EN 15140:2006 allows public transports operators to measure the quality of its service 

  • Read the news: e-Competence Framework: a European Standard for the Digital Economy

  • Read the news: Postal service standards improve service delivery in the Digital Single Market

  • Download the brochure: What is a service standard?

  • Download the brochure: How to improve the quality of Management Consultancy Services and Boost Professionalism ?
    EN ISO 20700: 2018 : Guidelines for management consultancy services

  • Read the news: EN 16763:2017: creating a level playing field for services for fire safety and security systems in Europe

  • Read the news: Achieve energy efficiency through better audits thanks to EN 16247-1
  • Read the ETUC contribution to CCMC campaign #standards4services
  • Read the news: EN 16880, helping businesses create outstanding customer experiences

    For more information, please contact Alina IATAN.