Services account for between 60 and 70% of the economic activity in the 27 Member States of the European Union. For this reason, the creation of a single market for services has become a top priority for Europe.
Standardization is increasingly being used to support the development of the single market for services. Service standards can be used to promote best practices and to spread knowledge throughout the market. Standards can also set benchmarks against which businesses can measure the quality and perfomance of their own services or the services they are purchasing, thus improving competitiveness and increasing efficiency.
News & Events
Technical Bodies and activities
To see the full list of CEN Technical Committees operating in the area of services and the standards under development click on the link below:
The CEN/BT/WG 214 Strategic advisory group on Services acts as an advisory and coordination body on policy and strategic matters in relation to European services standarization.
European Legislation & Mandates
The role of standardization in the creation of an Internal Market for services has been recognised by the Directive on Services (2006/123). The Directive encourages the development of European standards to faciliate compatibility between services, information to the recipient and quality of service provision.
The new EU Regulation on European standardization (Regulation 1025/2012) confirmed the role of CEN in developing services standards and their contribution to the growth and competitiveness of Europe.
CEN is contribution to the discussions carried out by the High Level Group on Business services aiming at policy recommendations to improve the level of productivity and innovation of business-related services.
In March 2013, CEN accepted Mandate M/517 Horizontal Standards (pdf format) which builds upon the CHESS study carried out in the framework of Programming Mandate M/371 (pdf format).
In response to Mandate M/371, CEN carried out 11 projects to assess the benefits and feasibility of standardization in different services fields. More information on these projects can be obtained from the Feasibility studies link below.
CEN has been developing standards for postal services in line with Directive 97/67/EC on common rules for the development of the internal market of Community postal services and the improvement of quality of service and is currently developing a series of standards under Mandate M/428 (pdf format).
Useful links & Documents