Background

• In 2004 CEN asked itself what it could do to support the Internal Market for services, and proposed a strategy aimed at service standardization.
• In 2005 the CEN strategy was accepted by the European Commission and reinforced through the European Commission's Programming Mandate M/371 (pdf format).
• In 2006 the members of CEN developed projects aimed at service fields not yet benefiting from standardization. 10 projects assessing the needs and benefits of standardization in different service fields – business services and consumer oriented services – as well as an 11th study assessing the feasibility and potential benefits of a co-ordinated cross-sectorial approach were proposed and accepted by the European Commission (see below).
• Throughout 2007 and 2008, we looked together with you at service fields not yet benefiting from European standardization. The aim was to bring together with you value to services, and develop European Standards, which will help your business.

• In January 2009 the Final Report to Programming Mandate M/371 was submitted to the European Commission and EFTA. The Final Report was accepted in May 2009. 

By clicking on the titles of the feasibility projects, you will be able to download the respective final reports. For an overview of all projects, please download the Executive Summary (pdf format).

List of feasibility projects carried out in 2007/2008

Horizontal Project

• CHESSS – CEN Horizontal European Service Standardization Strategy
  Project Leader: BSI
  Project Partners: AENOR, DIN, DS, NEN and EVS

Following the CHESSS project, CEN received a Mandate from the European Commission, Mandate M/517 for the programming and developing of horizontal service standards, in January 2013.

Business Related Feasibility Projects

• Engineering consultancy services
  Project Leader: AFNOR
  Project Partners: NEN

Building on the results of this feasibility study, CEN established a new technical committee on Engineering Consultancy Services, CEN/TC 395.

• Welcome/reception services
  Project Leader: AFNOR
  Project Partners: NEN
• Recruitment services
  Project Leader: AFNOR
  Project Partners: NEN
• Trade, maintenance and location of sailing and motor boats
  Project Leader: AFNOR
  Project Partners: NEN
• IT-Outsourcing
  Project Leader: NEN
  Project Partners: AENOR, AFNOR, BSI and DS
• Outsourcing
  Project Leader: NEN
  Project Partners: BSI, DS, EVS and SNV

 Consumer related feasibility projects

• Accessibility services in transport and tourism
  Project Leader: AFNOR
• Services for resident people
  Project Leader: AFNOR
• Residential homes for elderly people
  Project Leader: AFNOR
• Smart house services for elderly and disabled people
  Project Leader: NEN
  Project Partners: SN

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