Brussels, 5 March 2010 - CEN and CENELEC are delighted to announce the launch of the CEN-CENELEC SME Helpdesk, which will provide on-demand advice and information to support European Small and Medium-sized Enterprises (SMEs) on standardization related issues.
The task of the SME Helpdesk will be to introduce European SMEs to the knowledge and business tools required to access the European Standardization System of CEN and CENELEC through:
- free information, with links to brochures and presentations;
- first-line advice through consultation of appropriate experts via e-mail;
- investigation of other support measures, including training and mentoring to help European SMEs which wish to understand more and contribute to European standardization.
Services provided by the SME Helpdesk are free of charge and are offered either online or by telephone. The SME Helpdesk will respond to enquiries within 5 working days.
A dedicated e-mail address has been set up at and a dedicated web page has been launched.
The management of the SME Helpdesk is under the responsibility of the CEN-CENELEC Innovation Department, which will ensure coordination with dedicated SME 'Envoys' at national level tasked with responding to enquiries.
The SME Helpdesk will also provide a range of practical training tools in web-based format and training workshops.
The creation of the CEN-CENELEC SME Helpdesk is the first outcome of a newly formed CEN-CENELEC SME-Working Group.
CEN and CENELEC
Unit Manager Communication
Tel: +32 2 519 68 90